Lifelong Learning

HOUSEKEEPING: Enrolment form and USI **REQUIRED**

Authenticity Declaration for the Certificate IV in Leadership and Management Program

BSBLDR411 Demonstrate leadership in the workplace: Unit of Competency

Overview: BSBLDR411 - Demonstrate leadership in the workplace

What is Leadership and What makes a good leader?

JOURNAL: Characteristics of Effective Leaders

[A1-1] Essential characteristics for leaders

Leadership Characteristics: What the experts say

A Business Line of Sight

Line of Sight: EXPLAINER

[A2-1] Line of Site: aligning to your Organisational policy and procedural framework

QRS: why performance plans are an important leadership tool

[A3-1] Performance Plans - 1

Key Performance Indicators (KPIs)

KPIs: ARTICLE

SMART Goals

[A4-1] Performance Plans - 2

Organisational Values

Organisational Values: ARTICLE

Leadership Theory and Styles

Evolution of Leadership Theory

Transformational Leadership

[A5-1] Performance Plans - 3

SHOW UP - PLAY NICELY - GET THE JOB DONE

Resolving Workplace Issues

REVIEW: What Makes a Great Leader?

What are effective relationships?

BSBLDR413 Lead effective workplace relationships: Unit of Competency

Relationships: It's complicated

QRS: Relationships - It's complicated

Information and Ideas

[A1-2] Line of Sight: Relationships

Exploring Communication

Social, Cultural and Equity issues that influence the Workplace

TRUST: confidence, collaboration and communication

FEEDBACK: An Overview

JoHari Window: Download

Supporting colleagues at work

[A2-2] Demonstrating team leadership

Managing Performance

SBI Model: Providing Performance Feedback

Resolving workplace difficulties and conflict

[A3-2] Review leadership to ensure effective workplace relationships

BSBOPS402 Coordinate business operational plans: Unit of Competency

Planning: an Overview

Why plan?

8 Key Components of an Operational Plan: infographic

[A1-3] My Operational Plan

Communication: Curious Conversations

Resourcing the plan

[A2-3] HR and Procurement

Support efficient, cost-effective and safe use of resources

[A3-3] Contingency Planning

Monitor Operational Performance

Plan - Do - Check - Act

[A4-3] Review and Report

BSBXCM401 Apply communication strategies in the workplace: Unit of Competency

Apply communication strategies in the workplace: explained

1: Clear and Concise

2: Active Listening

3: Choose the right communication channels

4: Adapt your style

5: Feedback Mechanisms

Why FEEDBACK is important

6: Conflict Resolution

7. Collaborative Tools

8. Crisis Communication

Communication: Talk less - Listen more

9. Emphasise Two-Way Communication

10. Training and Development

11. Cultural Sensitivity

12. Leadership Communication

[A1-4] Communication Strategies

[A2-4] Test your Knowledge: Comms Strategies

BSBXTW401 Lead and facilitate a team: Unit of Competency

BLOG: What are Work Teams?

Planning Team Outcomes

[A1-5] Team Outcomes

Coordinating teams and individuals

Supporting your team: Stages of Team Development

Responding to Conflict

Groupthink in Teams

[A2-5] Support and Communication

The case for feedback and coaching

Coaching: the GROW Model approach

[A3-5] The three C's of Leadership

Managing Teams and Talent

Stages of Learning Development

The CASE for Learning and Development

[A4-5] Team Learning & Development